Privacy Policy
Your privacy matters to us
Last Updated: March 15, 2025
At NextGen Cloud Systems, we take your privacy seriously. This policy explains what information we collect when you use our comparative company analysis platform, how we use it, and what rights you have regarding your data.
We're based in Taiwan and comply with local data protection regulations including the Personal Data Protection Act (PDPA). This document is written in plain language because we believe transparency shouldn't require a law degree to understand.
What Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that looks like in practice:
Information You Give Us Directly
- Your name and email when you create an account or contact us
- Company information if you're using our business analysis tools
- Payment details when you subscribe to premium features
- Any messages or feedback you send through our contact forms
Information We Collect Automatically
- Browser type and version you're using
- IP address and general location data
- Pages you visit and features you use on our platform
- Time spent on different sections of the site
- Device information like screen size and operating system
We don't collect sensitive personal information like health records, political affiliations, or religious beliefs. That's not our business, and frankly, we don't want it.
How We Use Your Information
Your data helps us run the platform and make it better. We're not in the business of selling your information to third parties. Here's what we actually do with it:
- Process your account registration and maintain your profile
- Deliver the comparative analysis services you signed up for
- Send you important updates about your account or service changes
- Improve our platform based on usage patterns and feedback
- Prevent fraud and maintain platform security
- Respond to your support requests and questions
- Comply with legal obligations under Taiwan law
We'll never use your data for purposes you haven't agreed to. If our practices change significantly, we'll notify you and ask for your consent again.
Data Sharing and Third Parties
We work with a few carefully selected partners to keep our platform running smoothly. These relationships are necessary for providing you with reliable service.
Service Providers We Work With
- Cloud hosting services that store our data securely
- Payment processors that handle subscription transactions
- Email service providers for account notifications
- Analytics tools that help us understand platform usage
All these partners are bound by strict confidentiality agreements. They can only use your data to provide services on our behalf and nothing else.
When We Might Share Your Information
We'll only share your personal data outside these arrangements if:
- You give us explicit permission to do so
- We're required by Taiwan law or valid legal process
- It's necessary to protect our rights or prevent fraud
- We're involved in a business merger or acquisition
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you specific rights about your information. These aren't just words on a page – you can actually exercise these rights, and we'll help you do it.
Access and Correction
You can request a copy of all personal data we hold about you. If something's wrong or outdated, you can ask us to correct it. We'll typically respond within 15 business days.
Deletion and Restriction
You can ask us to delete your account and associated data at any time. There are some exceptions – like if we need to keep records for tax purposes – but we'll delete everything else. You can also ask us to stop processing your data for specific purposes while keeping your account active.
Data Portability
Want to take your data elsewhere? You can request a copy in a commonly used format that's easy to transfer to another service.
How to Exercise These Rights
Send an email to [email protected] with your request. We'll verify your identity and process it promptly. There's no fee for reasonable requests, though we might charge for excessive or repetitive demands.
Data Security Measures
We take security seriously because your trust depends on it. Here's how we protect your information:
- All data transmissions use industry-standard encryption
- Our servers are located in secure facilities with restricted access
- Employee access to personal data is limited to those who need it
- Regular security audits and vulnerability assessments
- Automated backup systems to prevent data loss
- Multi-factor authentication for sensitive operations
No system is completely foolproof. If we experience a data breach that affects your information, we'll notify you within 72 hours as required by Taiwan law and explain what happened and what we're doing about it.
Data Retention
We don't keep your data forever. Here's our approach to retention:
Active Accounts
While your account is active, we maintain your profile and usage data to provide ongoing service.
Inactive Accounts
If you haven't logged in for 24 months, we'll send you a reminder email. After 30 months of inactivity, we'll delete your account and associated personal data unless there's a legal reason to keep it.
Financial Records
Taiwan tax law requires us to keep transaction records for seven years. We anonymize this data where possible while maintaining compliance.
Marketing Communications
If you unsubscribe from our emails, we'll stop sending them immediately but keep a record that you opted out so we don't accidentally add you back to the list.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These are small files stored on your device that help the site work properly and remember your preferences.
Essential Cookies
These keep you logged in and remember your settings. You can't disable these without breaking core functionality.
Analytics Cookies
We use these to understand how people use the platform – which features are popular, where people get stuck, that sort of thing. This data is aggregated and doesn't identify you personally.
Your Cookie Choices
You can disable non-essential cookies through your browser settings or our cookie preference center. Just know that some features might not work as smoothly without them.
International Data Transfers
Our primary servers are located in Taiwan, but some of our service providers operate globally. When your data crosses international borders, we ensure appropriate protections are in place.
We use standard contractual clauses approved by data protection authorities and only work with providers who meet strict security standards. If you're based outside Taiwan and have concerns about international transfers, contact us for more details about the specific safeguards we've implemented.
Children's Privacy
Our platform is designed for business users and professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal data, please contact us immediately and we'll delete it.
Changes to This Policy
We review this privacy policy regularly and update it when necessary. If we make significant changes that affect how we handle your data, we'll notify you by email and through a prominent notice on our platform at least 30 days before the changes take effect.
The version date at the top of this page shows when it was last updated. We recommend checking back occasionally to stay informed about how we're protecting your privacy.
Questions or Concerns?
If something in this policy isn't clear, or if you have questions about how we handle your data, we're here to help.